Job Description

To ensure the tour is well organised and run to a timetable that allows all the sights on the itinerary to be visited
To book or confirm all meals and accommodation required by the company
Providing guests with a detailed programme for the day every morning and/or evening
Proactive planning for days ahead and upcoming tours
Responsible for your own mobile phone budget and keeping spend within this budget
Reconfirming hotels and suppliers before arrival

Provide expert, informative commentaries on countries, cities and sights visited
Stimulate the social aspect of the tour by organising activities e.g competitions
Encourage groups to mingle wherever possible

Deal with a wide variety of people and situations diplomatically and professionally as the tour leader and a representative of the company
Facilitate a harmonious relationship between group members, staff and service providers
To always be polite and friendly towards clients

Sharing your knowledge in a professional and informative manner
Develop your knowledge of cities, sights and countries
Keeping your knowledge up to date and recent
Answer all questions from clients. As the tour leader it’s your responsibility to know the answer to every possible question!
Learning basic language skills of the countries you are visiting
Write and make a travel journal in writing, audio, live commentary or video. Share your journey with the world!
Enhance your skills in photography and travel writing.

Complete a neat, balanced, receipted set of accounts at the end of each tour
Pay all tour bills, accommodation, parking, city/road taxes etc
Plan expenditure in advance so that you always have money available for expenses
Collect money for optional excursions and make a payment for the services

To be aware of clients safety at all times
To educate clients to ensure their personal and property safety
To deal with emergency situations that arise such as ill health, accidents and loss of property
Liaise with the country coordinator
To facilitate quick and efficient professional help such as doctors, lawyers and ambulances when needed

Exceeding customer expectations on a daily basis
Make it easy for clients to talk to you
Understand what clients want
Maintain a one-on-one relationship with clients
Make the tour a true representation of the tours offered online.
Be upfront, direct and honest
Clearly communicate what you can and cannot do as well as what the company does and does not offer
Explain how you go about your work and what can be expected of you

Projek Tour Leader